Política de reemborsaments

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@buybrazil10.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@buybrazil10.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@buybrazil10.com.

30-Day Return Policy

We offer a 30-day return policy from the date of purchase. Unfortunately, we cannot accept returns or process refunds after this period.

Return Eligibility

To qualify for a return:

The item must be unused, in its original condition, and in the original packaging.
A receipt or proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

Perishable goods (food, flowers, magazines, etc.)
Intimate, sanitary, or personal care items
Hazardous or flammable materials
Gift cards
Downloadable software or digital products
Opened media (books, CDs, DVDs, vinyl records, video games, etc.)

Partial Refunds

Partial refunds may be issued for:

Items returned after 30 days (subject to approval)
Items not in original condition (damaged, missing parts, or showing signs of use)
Items returned without original packaging

Refund Process

Inspection: Once we receive your return, we’ll inspect it and notify you via email about your refund status.
Approval: If approved, your refund will be processed to your original payment method within 5–10 business days (processing times may vary by bank).

Late/Missing Refunds?

If you haven’t received your refund:

Check your bank account again.
Contact your credit card company or bank (processing times vary).
If unresolved, email us at info@buybrazil10.com

Sale Items & Exchanges

Sale items are final sale and cannot be refunded.
Exchanges are only offered for defective or damaged items.
- To request an exchange, email us at info@buybrazil10.com.

Gift Returns

If the item was marked as a gift, you’ll receive a gift credit upon return.
If the item was not marked as a gift, the refund goes to the original purchaser.

Return Shipping

Ship returns to:
BuyBrazil10
1307 Northeast 102nd Avenue, STE D 120
Portland, Oregon 97220
You are responsible for return shipping costs (non-refundable).
For items over $75, we recommend tracked shipping or insurance—we cannot guarantee receipt of uninsured returns.