Return Policy

Returns & Order Cancellation Policy 
We want you to be thrilled with your purchase. If you're not completely satisfied, we’ll gladly offer you an exchange or refund for non-personalized merchandise within 30 days of receipt of product. Please contact: buybrazil10@gmail.com

The returned product(s) must be in new condition and include original packaging. Please note, after the 30 day period, no returns/exchanges are able to be accepted.

Original shipping fees are non-refundable & return shipping is the responsibility of the customer. We will provide you with an U.S. address

Please do not return to supplier, we will not be able to refund your item if product is sent to the manufacturer.

Contact us (buybrazil10@gmail.com) to request a return of a non-personalized item with the following information:

1. your order number

2. a brief description of why you’d like to return it

3. your preference for a replacement or a refund

Please Note: Discounted and Personalized items are not eligible for return or refund.

Damaged or Flawed Items- Refund or Item Replaced Your Choice!

This doesn't happen often, however life mishaps happen and we have you covered. If you've received an item that is damaged or flawed, let us know and we'll replace it for you right away. All we need is a photo to show the manufacturer that a defective item was sent and a replacement will be sent right away. Not to worry or return, we will make it right!

Contact us to report an issue with any item with the following information:

1. your order number 
2. a brief description of the problem 
3. a photo illustrating the issue

Please do not send your purchase back to the manufacturer! We will not be able to refund your money if this is done, sorry!

Order Cancellation- Please note: 4 hour window to cancel (9am to 5pm)

buybrazil10@gmail.com

Regards,

Buy Brazil